Returns

Eric Lindsey Music wants you to be completely satisfied with your order. It is our aim to offer you value and quality.

When purchasing goods or services from this website your contract is with Eric Lindsey Ltd. All goods and services are sold in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 14 days after the day of delivery - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. To cancel this contract or report a fault, please notify us in writing to the address at the bottom of this page or by email (info@elmusic.co.uk).

This law also assumes that the consumer has a duty of care for the products during the cancellation period and while the goods are in their possession. Goods must be returned and re-packed with care and in complete 'AS SOLD' condition (if the packaging has been opened to examine the product/s it must have been done so without damaging the packaging or the product/s in any way). In particular, microphones must not have been used or had any hygiene seals broken/removed.

Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumers requirements or altered to meet a consumers specification are non-returnable and excluded from the "cooling off" period/return option.

The consumer will be responsible for the cost of returning any goods to us and must return the goods within 14 days of informing us of the cancellation. We recommend that an insured courier service is used, as Eric Lindsey Ltd will not be responsible for the goods until they have been checked and signed for. If the consumer cannot return the item/s, a collection fee will be charged.

Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979

Please Note: Eric Lindsey Ltd has the right to terminate the contract in the event that the goods are mis-priced, unavailable or cleared funds are not received.

Your statutory rights are unaffected.

The postal address for returning items is:

Eric Lindsey Ltd
20-22 Rushey Green
Catford
London
SE6 4JF