PRIVACY & COOKIES POLICY

Eric Lindsey Music will only use information given at the time of ordering or when making an enquiry to complete your business with us and we will ensure this is collected lawfully and in accordance with the GDPR.

As part of the checkout process in store or online, we collect personal information which may include name, address, contact telephone numbers and email address. We use that information for a couple of reasons: to keep you informed about the progress of your order; to contact you if we need to obtain or provide additional information; to check our records are right; to tell you about events or products which are related to the item(s) you have purchased from us. We don't sell email lists to third party businesses.

If you have opted to receive communications, your contact details will only be used by us to keep in touch and let you know of any offers, sales or promotions.

Data Protection

Under the terms of the GDPR, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so.

HOW WE ENSURE YOUR PRIVACY

Worldpay

We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.

A shopper visits an e-commerce website and selects the items that they would like to buy. The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token". The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.

WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.

Paypal

When registering or logging in to our checkout process, PayPal verifies that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits, the highest level commercially available.

PayPal stores your personal information and ensures that it's heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, PayPal does not directly connect their firewall-protected servers to the internet. After more than a decade as a leader in online payments, PayPal deliver one of the most secure payment platforms in the world.

PERSONAL INFORMATION

Our priority is to ensure that your personal private and confidential information remains that way. We collect customer information at the time of purchase which enables us to e-mail you in regards to deliveries etc. At that time you will be asked whether you wish to receive details of new products, promotions etc via e-mail, you can elect to do so, or refuse.

We use two external providers to improve your experience with us: MailChimp, to deliver our newsletter emails and Trustpilot to gather service reviews about us.
Through MailChimp we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link on any of our emails.
Trustpilot will send you a reveiw request, which you can either respond to (thanks in advance) or, if you wish, ignore. Your email address will go no further.
We would never sell or divulge your personal details to any third party under any circumstances. Should you wish at any time to unsubscribe from our data base, we ensure that your details are totally deleted. Email us at data@elmusic.co.uk

COOKIES

Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Map. [ Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.