Products which are in stock will be sent on the next working day from when payment is received. Special order items will take a few days longer days depending on availability at the supplier. If an item will not be delivered to you within 5 working days we will contact you to let you know, and ensure that it is shipped the next working day after it has arrived at our premises.
Shipping rates may vary between areas and we only ship to UK mainland addresses. All orders over £150 will be delivered free.
The shipping method we use is determined by the size & nature of the goods being purchased. For most items, someone will need to be present at the delivery address to sign for the goods.
Eric Lindsey Music wants you to be completely satisfied with your order. It is our aim to offer you value and quality.
When purchasing goods or services from this website your contract is with Eric Lindsey Ltd. All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000.
This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 7 working days after the day of delivery - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. To cancel this contract or report a fault, please notify us in writing to the address at the bottom of this page or by email (email@example.com).
This law also assumes that the consumer has a duty of care for the products during the cancellation period and while the goods are in their possession. Goods must be returned and re-packed with care and in complete 'AS SOLD' condition (if the packaging has been opened to examine the product/s it must have been done so without damaging the packaging or the product/s in any way). In particular, microphones must not have been used or had any hygiene seals broken/removed.
Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumers requirements or altered to meet a consumers specification are non-returnable and excluded from the "cooling off" period/return option.
The consumer will be responsible for the cost of returning any goods to us. We recommend that an insured courier service is used, as Eric Lindsey Ltd will not be responsible for the goods until they have been checked and signed for. If the consumer cannot return the item/s, a collection fee will be charged.
Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979
Please Note: Eric Lindsey Ltd has the right to terminate the contract in the event that the goods are mis-priced, unavailable or cleared funds are not received.
Your statutory rights are unaffected.
The postal address for returning items is:
Eric Lindsey Ltd
20-22 Rushey Green
We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.
How does the WorldPay Payment Service work?
A shopper visits an e-commerce website and selects the items that they would like to buy.
The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use PayPal which are an industry leader in secure internet transactions. PayPal are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
When registering or logging in to our checkout process, PayPal verifies that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits, the highest level commercially available.
PayPal stores your personal information and ensures that it's heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, PayPal does not directly connect their firewall-protected servers to the internet. After more than a decade as a leader in online payments, PayPal deliver one of the most secure payment platforms in the world.